Terms & Conditions

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Arizona Disposal Roll Off Service Agreement – Terms and Conditions

Arizona Disposal and its subsidiaries (hereinafter “Company”), agrees to arrange for the provision and delivery of certain waste removal services, including the provision of required roll-off dumpster and other related equipment ("Equipment") to Customer (hereinafter “Customer”) (hereinafter collectively referred to as "Waste Removal Service(s)" or "Service(s)") on the basis of the terms and conditions set forth in this Roll Off Service Agreement.

1. Acceptance; Contract Formation.

By ordering or accepting Services, you agree that the arrangement and delivery of Services are subject to the terms and conditions of this Roll Off Service Agreement (“Service Agreement”), which will govern our relationship unless we both agree otherwise in writing. By placing an order or accepting Services or the delivery of Equipment, Customer acknowledges that they have reviewed and understood this Service Agreement and agree that a binding and enforceable agreement exists between Company and Customer.

This Service Agreement, together with any supplemental terms included in a Company-issued service-specific document (including, but not limited to, any quotation, proposal, order confirmation, service schedule, acknowledgment, or invoice), constitutes the entire agreement between Customer and Company and supersedes all prior agreements for the specified Services. Any terms contained in Customer’s request for quotation, purchase order, release, statement, correspondence, acknowledgment, or other Customer document that are in addition to, or inconsistent with, this Service Agreement are expressly rejected and shall be of no force or effect.

No change to this Service Agreement shall be valid unless approved by Company in writing; however, Company may periodically update this Service Agreement, and any such update will become effective upon Customer’s acceptance of a quotation, extension of credit, or receipt of Services or Equipment occurring after the effective date of the update. Unless otherwise stated herein or communicated in writing by Company, this Service Agreement applies to and governs both commercial and residential service orders.

2. Ordering Process.

Company accepts and processes all orders for Services either by telephone or through its website at www.azdisposal.com (the “Website”). Orders placed via telephone or the Website may also be confirmed by Company through an order confirmation sent to Customer (“Order Confirmation”). All orders for Services are collectively referred to as “Service Orders.”

All Service Orders are accepted by Company with the understanding that each order is subject to Company’s ability to arrange for the Services through its network of independent contractors and vendors (“Service Providers”). Customer is solely responsible for reviewing and confirming all details of each Service Order, including, without limitation, equipment size and weight limits, debris type, delivery address, delivery date, price, applicable fees, and any other service-related information provided in the Order Confirmation. Customer is also responsible for contacting Company (by telephone or via the Website) to coordinate the commencement of Services and to schedule the final pickup of the Equipment in accordance with Section 3 of this Agreement.

Customer acknowledges that any telephone numbers posted on or attached to the Equipment may belong to third parties and should not be used to contact the Company, unless it specifically says “Arizona Disposal”.

6. Cancellation and Cancellation Fees.

If you wish to cancel a transaction you must do so no later than 1 p.m. the business day before the delivery date that is set forth on the service confirmation (“Cancellation Window”), by calling or texting the phone number or emailing the email address listed on the service confirmation. Any Service Order that is not cancelled within the Cancellation Window may not be cancelled by Customer except upon the consent of Company, which may be withheld in the sole discretion of Company.

There will be no refunds on the day of service or after delivery.

In the event that Company agrees to accept a cancellation outside the Cancellation Window, Company shall be entitled to charge a cancellation fee (which may be charged to Customer’s credit card) in an amount not less than $150.00.

7. Weight Restrictions and Overage Fees.

Customer is solely responsible for complying with the weight restrictions applicable to the Equipment. Customer acknowledges that each item or unit of Equipment has a designated weight specification and corresponding weight limitation, which may vary based on the size and type of Equipment, as well as other factors; that the size or volume of Equipment is not determinative of the applicable weight limitation; that local, municipal, city, county, and/or state laws, regulations, rules, and ordinances also govern and limit the weight and/or amount of material that can be legally stored in or transported in the Equipment; and that rain, water, snow, or ice permitted by Customer to accumulate in the Equipment can increase, and in some circumstances exceed, the applicable weight restriction. Customer acknowledges that Employee or Service Provider incurs charges and expenses in connection with transporting loaded Equipment to landfills or other facilities, and such charges and expenses are based upon the weight of the load.

If Customer fails to comply with applicable weight restrictions, Company may incur and be required to pay for charges, expenses, penalties, or fines from a landfill or other third party (public or private), including, without limitation, traffic fines and related penalties or other consequential damages (collectively the “Overage Expenses”). In such event, and in addition to Customer’s obligation to reimburse Company for all Overage Expenses, Customer shall pay an overage charge of not less than $200.00 per ton (or such other amount as may be published in Company’s then-current fee schedule) for all weight in excess of the applicable weight restriction for the Equipment (the “Overage Charge”), as determined in Company’s sole discretion.

If Customer places materials in the Equipment that are inconsistent with the material type(s) identified at the time of order, or if such materials result in load contamination or require additional sorting, handling, travel, or disposal at a different facility to comply with applicable landfill or governmental regulations, such as liquids, flammables, or tires, the customer shall pay Company for all charges, costs, and expenses actually incurred by Company as a result of such nonconforming or contaminated materials, including, without limitation, additional labor, equipment, travel, testing, regulatory compliance, third-party disposal or facility fees, and any applicable debris-type specific fee as set forth in Company’s then-current fee schedule (collectively, the “Contamination Expenses”). Company’s determination as to whether materials require additional sorting, handling, or disposal shall be final and binding. Customer authorizes Company to charge any Overage Expenses, Overage Charges, or Contamination Expenses to Customer’s payment method on file, and Customer shall remain responsible for payment of all such amounts in addition to any other fees, charges, or remedies to which Company is entitled under this Agreement or applicable law.

14. Claims and Notice Requirement.

As a condition precedent to filing any claim against Company or its Service Provider, Customer must provide written notice of such claim within six (6) months after the last date of delivery of the Equipment to the Property. The notice must include reasonable detail regarding the nature of the claim and the relief sought. Failure to provide timely written notice shall constitute a waiver of such claim, and Company and its Service Provider shall have no liability with respect thereto. Any such claim shall be resolved exclusively through arbitration in accordance with the arbitration provision set forth in this Agreement.

15. Assignment.

This Service Agreement, nor any part or portion of Customer’s performance hereunder is assignable by Customer in whole or part without the prior written consent of Company, which may be withheld within the sole discretion of Company. No approval shall be required from the Customer in order for the Company to assign this Service Agreement or the performance of the Services.

16. Reservation of Rights.

Company expressly reserves all rights and remedies which are available to it at law or in equity. Disposal (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

By using our website or providing your information, you agree to the terms of this Privacy Policy.